Monitoring System for Managing a Bank’s Collateral Assets
my roles:
UX/UI designer
Product designer
GIS & cartography designer
Client:
One of Russia’s largest banks
company:
Everpoint
timeline:
2018
results:
-27%
Time spent on document preparation and a single on-site inspection
Pilot use at a top-tier Russian bank
3
working days
→
1
click
Time required to prepare an on-site inspection plan
Context and objectives
Managing a bank’s collateral assets is labor-intensive, including assessment, monitoring, and planning tasks. By leveraging geoinformation technologies, many of these processes can be partially automated and greatly streamlined.
goals:
Build a monitoring and assessment tool for collateral properties
Standardize procedures and create an on-site inspection tool
Automate inspection scheduling
Create a management tool for overseeing inspections
Preliminary research
As the product targets the B2B segment, we did not conduct large-scale user research. Instead, we worked closely with the client, clarifying all requirements and expectations for the system.
We analyzed the complete collateral management workflow and defined three main user roles:
Chief Executive: Monitors overall statistics and task progress
Manager: Assigns and tracks tasks for field staff
Field Staff: Operates in the field via mobile devices, performing on-site inspections
For each role, we defined JTBD cases and noted key usage patterns.
Design and Development
Considering the variety of usage contexts, the product was designed for both desktop and mobile platforms, with a focus on tablets.
We used components from EverGIS UI as a foundation, adapting them significantly for touch interaction. As the UX/UI designer, my tasks included:
Building the information architecture
Designing parts of the interface
Designing the cartographic section (object symbols and map visualization)
The system allowed us to address key tasks:
Scheduling on-site inspections
Monitoring assets and overseeing staff
Evaluating property value
Analyzing the collateral portfolio
Performing inspections in the field
Centralizing all collateral-related data
Results
-27%
Time spent on document preparation and a single on-site inspection
Pilot use at a top-tier Russian bank
3
working days
→
1
click
Time required to prepare an on-site inspection plan
The system is currently in pilot operation and has demonstrated strong performance. Time requirements have been drastically reduced: preparing a monitoring plan for a branch now takes seconds instead of days, and inspection reports are generated automatically. Conducting an on-site inspection and preparing the necessary documents is several hours faster. The bank also gained the ability to monitor staff movements in real time.